Click on one of the people below to find out more information.


Taize Jones
Client Care Center Specialist

Taize has been a part of the team for almost a year. An Amherst native, Taize volunteers as an Amherst EMT. Outside of work, you can find him hiking and fishing locally. His favorite spot is Sugarloaf mountain. Taize also has a particular interest in Volkswagen as he drives one himself, and loves it!

Shelly Magner
Client Care Center Specialist



Omar Ali
Sales Consultant

Ben Davis
Sales Consultant
d: 413.517.3823 c: 860.573.7298

Melissa Thomas
Sales Consultant

Melissa Thomas, one of our sales consultant's has been in the car business for 7 years, and has been working exclusively with Volkswagen for almost 5 years. We've been lucky enough to have her on our team for a year. Outside of work, you can find Melissa at home spending time with her 2 daughters and relaxing.

Scott Whitehead
Sales Consultant
d: 413.517.3828 c: 413.896.2534

Scott, one of our sales consultants, has over five years of experience in the automotive industry and has great experience with Volkswagen. Scott is a native of Western Massachusetts and attended Cathedral High School. Now local, living in Florence, when he's not here at Northampton Volkswagen, Scott enjoys bike riding and spending time with his family.

Melanie Zoelck
Customer Service Representative

Melanie has worked exclusively with Volkswagen and has been with us at Northampton Volkswagen for four years. Melanie is a self proclaimed VW fanatic. She loves German engineering, the reliability of Volkswagen, and all its features. She actually speaks German, Spanish, and English! Her favorite parts about working at Northampton Volkswagen is the fact that it is a family business and the customers are amazing. Outside of work, you can catch Melanie driving around in her VW Golf.



JJ Brown
Service Consultant

JJ, one of our service consultants, joined our team in 2018. JJ's favorite part about working at the Northampton VW is the fact that coworkers and customers truly feel like family. Outside of work, JJ enjoy's long drives to anywhere, and loves to visit Narragansett, RI year-round.

Aimee McDermont
Service Consultant

Aimee, one of our service consultants, has been in the automotive industry since 2009 and has been with us at Northampton Volkswagen for a year. A self-proclaimed Patriots fanatic, Aimee loves all things Boston. Outside of work, you can find Aimee spending time with her son and newest member of the family, Luna, a french bulldog.

Casandra Cloutier
Service Consultant



Rich Sherwood
Shop Foreman

Rich has been with us at Northampton Volkswagen for eleven years as a Master Technician and considers himself a Volkswagen and Audi enthusiast. Outside of the shop, Rich is a dog-dad to two German shepherds and enjoys being outdoors.

Nate Boucher
Service Technician

Jeffrey Deyo
Service Technician

Jacob Donelon
Service Technician

Jacob, our C-level technician, has been in the automotive industry for four years and has been with us at Northampton Volkswagen for three years. His favorite part of being a technician is the fact that he can help make a customer feel safe in their vehicle. Outside of work, Jacob can be found modifying cars.

Sean Kaifer
Service Technician

Sean, one of our hourly technicians, has been a part of the Northampton Volkswagen team for about a year now. Overall, Sean loves German engineering. Growing up, Sean has always been surrounded by German cars. His favorite part about his job is "everything", from working on cars to helping customers feel safe in their Volkswagens. A Holyoke native, Sean spends his free time exploring nature, his favorite spot being Mount Tom. Fun fact: e has hiked all seven sister mountains!

Chris O'Brien
Service Technician

Chris has been a part of the Northampton Volkswagen team for six years and in the car business for 23. Among all businesses he has worked as a technician for, Northampton Volkswagen is his favorite!

Jay Wright
Service Technician



Linda Howe
Parts Manager

Linda, our Parts Manager, has 38 years of experience in the automotive industry! We have been lucky enough to have her on our team for five years now. Even before entering the dealership world, Linda has been very loyal to Volkswagen. Her favorite car is her Golf, although she drives a Jetta and Rabbit, too. The best part of Volkswagen's for Linda is that they're solid and made with quality. Outside of work, Linda enjoys running, cooking, gardening, and spending time with her family.

Randal LaBelle
Parts Consultant

Randal has been working in the car business since '88 and has been a part of our team at Northampton Volkswagen for over 5 years. Outside of work, Randal is in a band and serves as the lead guitarist, singer, and songwriter. He has had a passion for music and cars for as long as he can remember.



John Perez
General Manager

Joe Klundt
General Sales Manager



Douglas Freeman
F&I Manager

Doug, our Finance Manager has been in finance for 17 years and works and lives in Western Mass. Doug has been a part of the Northampton Volkswagen team for over six years and has found quite the interest in Volkswagen vehicles since. His favorite part about VW is it's reliability. Outside of work, Doug loves sports!