Customer Testimonials
checked out a few used cars with Jason Leclair. He was a great salesperso, friendly and no pressure. I will go back when I buy.
Simple and pleasant buying experience with Jason and my 2019 Arteon. Came in to look at a Golf trade-in, and for nearly the same money Jason suggested the Arteon which is what I eventually went with. Low miles, a lot of high end features and a nice ride.
Very friendly. Courteous service with a great price. Appreciate the additional services they provide. Very satisfied with my first dealership experience.
I recently purchased a brand new 2024 Volkswagen Jetta from Jason Leclair, and the entire experience was amazing! Jason was incredibly knowledgeable, patient, and attentive throughout the entire process. He made sure I understood all the features of the car and answered all my questions with ease. I absolutely love my new Jetta! It's everything I hoped for and more. Thank you, Jason, for making this such a smooth and enjoyable experience. Highly recommend!
Jason is attentive, responsive and has a genuine personality. He was fair and great to work with. I’ll definitely go back when I need another vehicle.
From start to finish Jason was wonderful to work with- kind and knowledgeable- he made the whole experience pain free.
Love my new new Jetta Gli. Haven't bought a new car in 15 years and this one is not just fun to drive but also has all the luxuries and conveniences to go with it.
Jason and Northampton vw were a pleasure to work with! I live in NY and the process from start to finish was smooth. I love my new car and would happily do business here in the future.
Miguel from start to finish made my experience 10/10. From showing me the features I was interested in and then having it delivered 2 hours away I can’t say enough good things!
Had a very easy and simple experience with with Jason and Jake had a great time. We will definitely be coming back.
Cierra was awesome to work with through out the buying process.No pressure from her to buy. She answered all my questions professionally. .
Et got me a good deal on the ID.4 and knew the product well. 👍
Thank you to Ertugrul and Northampton VW for their help, I was able to get a great car for a great price.
Miquel gave me all the information I needed to get into my Volkswagen Jetta. He didn’t rush me. Always got back to me when I had a question. Expressed my desire to work with him throughout the process so he came in on a day off. It was a very difficult time for me, he was just exceptional. Got me through the process and I was able to go on my trip with the new car. I would recommend anyone interested in a car to go to him. He has a very calming presence. I hope that he knows ...
The person that took care of me was Miguel. He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down my selection to the Volkswagen Taos. The service at this place was quick and very smooth timely manner. Miguel even delivered my car to me whenever I wasn’t able to pick it up. This just goes to show his dedication to making his customers happy and well taken care of. I also had Jacob K. Shadow Miguel and he also ...
Shannon is a top notch employee!! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Coleman specifically!! Thank you for treating me with A+ service!! I'm grateful for all that you have helped me with!!
Shannon who was my advisor was amazing!! She treats you the same way she would a close friend or family member!! I am very pleased with the service I received!! Shannon was very professional, did what ever she could to make things worth my while. She communicated very clearly with me and did what ever she could to make me happy with the service I was receiving!! There was a misunderstanding the last time I came in which led me to leave the review I did last time!! I definitely would recommend this Volkswagon to other vw owners!! Also I ...
Treated me very well, great customer service. Very happy with my purchase at your dealership.
Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership 3 separate times, the 3rd time being the one I got to drive it home. Other than that it was great. Thanks Jayson!
Jason was beyond helpful and despite a nationwide hack of the computer system they use, got everything done in a timely fashion. Great guy!
Miguel, was such a Excellent salesman! Extremely kind and very helpful!!!! thank you for all your help!
Miguel was very helpful and organized! Everyone at VW Northampton made our experience so smooth! Thank you!
Jason was awesome and communicated amazingly and answered every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to be more hands on with getting customers paperwork organized and completed in a timely manner. I left my house in Fall River MA at 6:45am to be at the dealership at 9:00am. Jason had everything he could ready to sign and process until the financing team arrived, which didn’t arrive until 11:00am. I understand he had vehicle troubles but there should be a sales manager who can ...
ET was a pleasure to work with. I walked into the dealership expecting a hard stressful time and came out with a great car and a great experience. Thank you Northampton VW!
Jason was amazing! We had a great time with lots of laughs! The dealership was beautiful and clean! Everyone there was extremely friendly. And they got me into my car with NO money down! Thanks for everything Jason and VW team! It was a GREAT experience!
Ertugrul was especially knowledgeable. He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wanted. Overall, the shopping experience was very enjoyable, and he has stayed in touch since our purchase to answer our questions. We give him our best recommendation.
Ertugrul was very knowledgeable and great to work with, we’re loving our new ID.4!
He looks out for the interest of the customer. He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanations of what may be needed or not. Introduced me to other team members that work within the parts department. Thank you for making this experience pleasant!
I just sold my vehicle to Northampton VW, I dealt with Rob Winslow. Rob made the process incredibly easy and gave me a fair price for my vehicle. I lost the keys to the vehicle and he handled everything, the replacement key, tow truck etc. If you have a vehicle you’re looking to sell, I would reach out to Rob directly, he made the process incredibly easy and smooth.
Looking at a used truck they advertised online. Spoke with Jason. Haven't bought anything yet....still looking
Can't say how much I appreciate Rob Winslow working with me on both selling my car and finding me a new one.
This is the dealership you want to buy your car. Rob Winslow went above and beyond for me. I have two jobs and a junior in high school who has a busy softball schedule. And I live an hour away from the dealership. I told him I just dont have time to come down and wait for paperwork and such. He assured me everything could be done remotely and they delivered it to my town!!! It was amazing. Thanks to Miguel who actually sold the car to me and reached out for any information they needed even after hours!! I ...
Sold my car here. The staff was professional and helpful. They worked with me and my business schedule. Highly recommend!
I just want to recognize Luca who assisted me last week while using your EV charger. He went above and beyond with a great attitude to help me. Way to go, Luca!
I want to express my profound gratitude to Rob for his assistance during a challenging time. My car sustained damage, which made it difficult to sell, especially since I was under the pressure of an imminent relocation. Facing a tight deadline to leave by the end of the week, I consulted Rob, who recommended and facilitated the auctioning of my car. Rob undoubtedly helped secure a favorable sale. Rob's approach was not only professional but also genuinely caring. His dedication to his client's best interests makes the experience stress-free. I highly recommend Rob to anyone looking to sell ...
Man what a dealership! I was looking to move on from my Jeep and Rob and his team took care of everything, gave me a fair offer, and even picked the vehicle up at my house. If you are looking for a new car or looking to just trade yours in, i would highly recommend working with this dealership and Rob.
Although I did not purchase from this dealership, I can tell you I am extremely impressed and would purchase from them in the future if I decide to go with VW. I reached out to the sales team to build a lease deal virtually from out of state and they were extremely accommodating and eager to help. I cannot express more gratitude to Marisel and Jacob for such a fantastic sales experience.
I highly recommend working with Rob Winslow at this dealership. He made selling my used vehicle seamless, accommodating, fair, and such a great experience. I will definitely be back to work with Rob when I'm in the market for another vehicle. Don't waste your time dealing with other dealerships, he works with you and exceeds your needs and expectations. Thanks for being awesome Rob!
Well done!
A huge thanks to Rob , Charley and Angel for the help getting me into my new VW Atlas ! I felt you all worked hard to make this process smooth and financially fitting for me - and quick ! Everyone was so kind and I felt you all went above & beyond to make this transaction work . Thank you all !
Sold my used car to Rob W, what an easy and positive experience! He met us (with almost no notice) in the parking lot so we didn’t have to unload two toddlers. The whole transaction from start to finish was about an hour and he was honest and straightforward. We walked away feeling respected and like we got a great price for our car. I would 100% recommend Northampton VW and Rob in particular to anyone looking you sell or buy a new car.
Great selling experience. Rob was excellent, efficient and coordinated a smooth sale. I received a check same day!
Jason, Isaac & Angel were all great. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us.
I visited the Dealership last week with my Aunt and the Salesman Adam was extremely patient with all her questions. We will be back soon to make our final decision, thanks again.
When looking for a car you can only hope to get a salesman like Adam. Friendly, knowledgeable, and most importantly not pushy! Great interaction with him and the entire staff at Northampton VW!
Jason was very easy to deal with, highly recommend him to anyone looking for vehicle
I recently got a vehicle at Northampton Volkswagen and Adam was my sales representative, he did amazing, made my experience very easy going, loved his humor, and kindness. Would definitely recommend coming back for another vehicle.
They were communicative about the status of the software update and did provide us a car through a rental company. The reason it's not five stars is because we didn't get a loaner but instead a rental.
I got an amazing 2021 ford explorer from here and worked with Adam Desautels and helped us find the right car to fit our family, he was very helpful and very patient, i highly recommend Adam when you go here and look for a car
Jason and the Northampton VW team went above and beyond for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for me. The entire process was seamless and I can’t thank them enough!!
I found my services at Northampton Volkswagen to be impeccable. Aimee was particularly helpful in giving me a detailed description and itemization of the work that was performed.
We had a great experience at this dealership! We went into this knowing we needed a car quickly, and the team here got everything done and made the car buying process simple and stress-free. They accommodated the requests that we had and even drove the car to our local mechanic to do a once over before we signed any papers. Doing this without hesitation truly eased our mind throughout the whole process. My husband and I had the pleasure of working with Charlie, Rob, Bill and Angel. If you are looking for a new or pre-owned car, I highly recommend ...
Because the service was on time and kept me inform.
Jason was great to work with in purchasing my new car and very educated on Volkswagens.
Rob Winslow was outstanding to deal with. He made the experience quick and easy and I left the dealership feeling like I got the deal I wanted. I recommend asking for Rob when looking to buy, sell or trade a vehicle. Thank you Rob!
Adam was incredibly helpful and easy to work when deciding to buy our new ID4. Super low pressure vibe at the dealership which put everyone at ease. He walked us through each step of the with good humor and patience and provided so much insight on the ins and outs of EV ownership
Thanks for the quick & convenient transaction Rob Winslow 👏
Jason was pleasent, cooperative with getting me a great car thank you all at Volkswagen Northampton
quick service, friendly people, good coffee
Jason was very patient in allowing me enough time to decide which Truck I wanted to go with. I would definitely work with him again!
Came in to trade my Mazda for a new Jetta and Jason delivered to my house the next day! Would definitely recommend seeing Jason at Northampton Volkswagen. I am loving my new Jetta! I had one before and could not wait to get that 40 miles per gallon again.
My experience was professional and considerate of my personal situation
The parts team is great. They helped me order a new cargo box for my Jetta. It arrived in one day and they saved me some money!
The people who have helped me here, have absolutely blown me away with the level of dedication and commitment towards helping me with my car
Thanks to Jason in Sales who has been an absolute superstar! I would not hesitate to give my business to him in future. Just a great guy, super helpful. THANK YOU!
Best Service center and staff! Not sure why there is such low ratings as They have always gone above and beyond for myself and my family. Give them a try I know you will have a good experience Like I always have !
Jason was very helpful and got me into the car I wanted! Ten out of 10 would recommend
I had a great experience and I 100% recommend going to Northampton Volkswagen for your next car.
Pleasant experience. When a recall took longer than expected, I was given a comp.
The team at Northampton Volkswagen was great. I appreciated how seamless our transaction was. Jason, Spencer, Rob and Mike were a great help in completing my transaction out of state. They were honest and gave the best price. I will definitely recommend this dealer to a friend and plan on being back in 39 months!
Awesome people, honest, great service , The delivery drivers are great, parts people are awesome LINDA YOU ARE AWESOME !!
The people working there are friendly and helpful!
Hal and the whole team a Northampton VW are excellent! The exact car I wanted wasn't in stock, but they had the precise car I wanted the very next day. If you're in the market for any car you can't go wrong at Northampton VW
I was very impressed with all the staff and the service at Northampton Volkswagon. Everyone was friendly, helpful, attentive, professional and thorough. Dan was very customer focused and attentive.
Jay was very helpful and went above and beyond for me. Would recommend Northampton Volkswagen to all. Thanks!
Hal was a pleasure to work with. He was very thorough in explaining the vehicle. I got the feeling that he really cares and that his customers are happy...Thanks Hal!
We have purchased many vehicles from Jason. He always gives us the best customer service and a great deal! Thank you Jason
Jason continues to make car sales easy. He is professional and knowledgeable about all of my questions and needs. His no pressure style and honest interactions make his help a home run. Happy to continue working with Jason on our car transaction. Great job Jason and Northampton VW
Great customer service ladies !!
Great salesman, great manager/ finance guy. No silly games about the price
My Service Consultant, Aimee, was great. I scheduled my appointment primarily so I could take advantage of the buy three get one free tire sale that was happening in October. I was concerned the sale might not be honored, as I was having the work performed in November. Aimee went over the quote I was given and confirmed all of the details. When it came time to drop my car off I could tell the shop was just about ready to close, but Aimee greeted me professionally, broke away from what she was doing, and proceeded to do the paperwork ...
The sales person were very responsive and help helpful, specially appreciated Jason LeClair who came over to help Mike who was new on the job.
We had great experience buying a new vehicle. We would highly recommend Northampton Volkswagen for anyone next purchase! We would like to thank aHal Kuzu for all his help! He was very helpful and patient with us.
I appreciate the friendly and knowledgeable staff. I am always greeted and the entire service staff appears there to serve me. However, my wonderful Beetle is approaching a large mileage number and I am outside my warranty and I can no longer afford to pay 400 dollars for an oil change or battery replacement. I will probably be seeking service care at a small local merchant. The 10, 020 I spent for an oil change, battery replacement and general "check up" is outside my budget. My last 6 or 7 vehicles have been vw's and I love them....but some of the ...