Customer Testimonials in Northampton MA
I bought an Audi Q5 here in 2025. It has been less than a year and It needs a motor. The Audi dealership said it was basically patch-worked together and it was obvious.
I am finally back in a VW after 27 years. I love my new Tiguan! Thank you all for your help and for making the process easier.
Northampton Volkswagen has wonderful staff. Everyone was very accepting and kind. Jason was great to work with.
Very excited thank you so much! This is my second time coming back to buy a car!
I could not be happier with the experience provided. Jason and the team were incredible to work with, transparent, and so engaging.
My name is Catherine Morlock and I just returned home from purchasing a 2012 Toyota RAV4 through Cedric and Se’an. To say, I am happy with my experience and sales men would be an understatement. I am extremely happy and I’m also happy with Frank who helped me get a policy extended policy for my for repairs on my vehicle as well.. I am
I cannot praise Jason and the entire team at Northampton Volkswagen enough!! They went above and beyond to get me into my Atlas. I am so in love with it! Jason was so helpful and supportive through the entire process. He’ll make you laugh, too! If you’re in the market for a new vehicle, Jason is the guy you need 🙂
This is my first VW aand I couldn't be happier! Josh was amazing, even came in on his day off because my car was ready so I could pick it up 3 days early! Very professional and expained everything in detail. I left without any questions! Everyone involved with my buying experience was fantastic. Thank you so much!
Jason Leclair !! You are the Best , quirky , always laughing made the car buying experience just as it should be , awesome!! Its my first Volkwagen , and Im happy. I decided to go with the Taos SE ! It was great choice and all the warranties it offered, also don't leave without getting Tommy care elite service, its a great option! The entire staff , was exceptional Ceon , Cedric, and my main guy who pushed through to all great banks for approval ! Its a great atmosphere! Do business with Northhampton Volkswagen in Ma !
Jason was a very nice guy and was the best. Was super helpful and fast.
Jason was an absolutely amazing salesman from beginning to end. I was able to find my dream car in one day!!
Northampton Volkswagen was wonderful! The registration took awhile, but not their fault. Everybody was so helpful, my only issue was trying to get ahold of someone but when I did, there was an understandable reason as to why. All around a great experience!
Buyer Beware! The worst car servicing experience I have ever had.
Dec 13 I bring in a working and strong VW SportWagon which is still under warranty until Dec 29th to check an intermittent EPC sensor light on the Dash. My daughter brought the car in to be serviced while she was home for winter break. 7 weeks later, on Jan 28th I had AAA tow away a broken non running car which the dealership sat on.
Dec 13 – Jan 6: multiple voicemails from me, unreturned calls, and mystery lights. I got a report that the check engine light issue was resolved ( I did ... Read More DealerRater - Jan 28, 2025
Jason was great to work with and was very knowledgeable about the car I was interested in!
Thanks to Jason and Omar I was able to finance a newer car with less than 50,000 miles. Thanks again 🤗✨
Jason was a pleasure to work with! He and everyone else at Northampton VW worked hard to overcome paperwork challenges and make the deal seamless.
Simple and pleasant buying experience with Jason and my 2019 Arteon. Came in to look at a Golf trade-in, and for nearly the same money Jason suggested the Arteon which is what I eventually went with. Low miles, a lot of high end features and a nice ride.
Very friendly. Courteous service with a great price. Appreciate the additional services they provide. Very satisfied with my first dealership experience.
I recently purchased a brand new 2024 Volkswagen Jetta from Jason Leclair, and the entire experience was amazing! Jason was incredibly knowledgeable, patient, and attentive throughout the entire process. He made sure I understood all the features of the car and answered all my questions with ease. I absolutely love my new Jetta! It's everything I hoped for and more. Thank you, Jason, for making this such a smooth and enjoyable experience. Highly recommend!
If I could have given them a negative number I would have.. I left five messages two for a service advisor and one for a service manager and got zero calls back..
Jason is attentive, responsive and has a genuine personality. He was fair and great to work with. I’ll definitely go back when I need another vehicle.
From start to finish Jason was wonderful to work with- kind and knowledgeable- he made the whole experience pain free.
Love my new new Jetta Gli. Haven't bought a new car in 15 years and this one is not just fun to drive but also has all the luxuries and conveniences to go with it.
Jason and Northampton vw were a pleasure to work with! I live in NY and the process from start to finish was smooth. I love my new car and would happily do business here in the future.
Miguel from start to finish made my experience 10/10. From showing me the features I was interested in and then having it delivered 2 hours away I can’t say enough good things!
Had a very easy and simple experience with with Jason and Jake had a great time. We will definitely be coming back.
Cierra was awesome to work with through out the buying process.No pressure from her to buy. She answered all my questions professionally. .
Et got me a good deal on the ID.4 and knew the product well. 👍
Thank you to Ertugrul and Northampton VW for their help, I was able to get a great car for a great price.
Miquel gave me all the information I needed to get into my Volkswagen Jetta.
He didn’t rush me. Always got back to me when I had a question. Expressed my desire to work with him throughout the process so he came in on a day off. It was a very difficult time for me, he was just exceptional. Got me through the process and I was able to go on my trip with the new car. I would recommend anyone interested in a car to go to him. He has a very calming presence. I hope that he knows ... Read More DealerRater - Jul 29, 2024
The person that took care of me was Miguel. He was a great salesperson and really knew how to sell a car. He went through a step by step explanation of the car which really help me narrow down my selection to the Volkswagen Taos. The service at this place was quick and very smooth timely manner. Miguel even delivered my car to me whenever I wasn’t able to pick it up. This just goes to show his dedication to making his customers happy and well taken care of. I also had Jacob K. Shadow Miguel and he also ... Read More DealerRater - Jul 24, 2024
Shannon is a top notch employee!! She goes above and beyond for her customer's satisfaction!! I would highly recommend this specific Volkswagen dealership and to ask for Shannon Coleman specifically!! Thank you for treating me with A+ service!! I'm grateful for all that you have helped me with!!
Northampton Volkswagen is MY VW dealer. I’ve been a customer since 2014. I always get the best service there.
Sales staff was excellent Finance manager was arrogant, seemed like were bothering him Awful experience
Treated me very well, great customer service. Very happy with my purchase at your dealership.
Jason was so polite and a great guy throughout the process. Him among the rest of dealership helped us all and made the process easy going!! My only critique would be having to drive to the dealership 3 separate times, the 3rd time being the one I got to drive it home. Other than that it was great. Thanks Jayson!
Jason was beyond helpful and despite a nationwide hack of the computer system they use, got everything done in a timely fashion. Great guy!
Miguel, was such a Excellent salesman! Extremely kind and very helpful!!!! thank you for all your help!
Miguel was very helpful and organized! Everyone at VW Northampton made our experience so smooth! Thank you!
Jason was awesome and communicated amazingly and answered every question I had. Especially with CDK being down, he really expedited the whole process and made is enjoyable. The management definitely need to be more hands on with getting customers paperwork organized and completed in a timely manner. I left my house in Fall River MA at 6:45am to be at the dealership at 9:00am. Jason had everything he could ready to sign and process until the financing team arrived, which didn’t arrive until 11:00am. I understand he had vehicle troubles but there should be a sales manager who can ... Read More DealerRater - Jul 3, 2024
ET was a pleasure to work with. I walked into the dealership expecting a hard stressful time and came out with a great car and a great experience. Thank you Northampton VW!
Jason was amazing! We had a great time with lots of laughs! The dealership was beautiful and clean! Everyone there was extremely friendly. And they got me into my car with NO money down! Thanks for everything Jason and VW team! It was a GREAT experience!
Ertugrul was especially knowledgeable. He explained all the features and made us comfortable with selecting a rear-wheel drive car. He didn't pressure us and made sure we got the car we wanted. Overall, the shopping experience was very enjoyable, and he has stayed in touch since our purchase to answer our questions. We give him our best recommendation.
Ertugrul was very knowledgeable and great to work with, we’re loving our new ID.4!
Jason L from this dealership is an absolute joke. Does not have any customer service and has caused this dealership to loose a customer!
He looks out for the interest of the customer. He said: "if you don't need this don't buy it,we don't want you spending more than what's necessary." He provided pointers as well as honest explanations of what may be needed or not. Introduced me to other team members that work within the parts department. Thank you for making this experience pleasant!
Had a very disappointing experience, when I brought my car in for service. Wouldn't recommend.
I just sold my vehicle to Northampton VW, I dealt with Rob Winslow. Rob made the process incredibly easy and gave me a fair price for my vehicle. I lost the keys to the vehicle and he handled everything, the replacement key, tow truck etc. If you have a vehicle you’re looking to sell, I would reach out to Rob directly, he made the process incredibly easy and smooth.
Looking at a used truck they advertised online. Spoke with Jason. Haven't bought anything yet....still looking
Can't say how much I appreciate Rob Winslow working with me on both selling my car and finding me a new one.
This is the dealership you want to buy your car. Rob Winslow went above and beyond for me. I have two jobs and a junior in high school who has a busy softball schedule. And I live an hour away from the dealership. I told him I just dont have time to come down and wait for paperwork and such. He assured me everything could be done remotely and they delivered it to my town!!! It was amazing. Thanks to Miguel who actually sold the car to me and reached out for any information they needed even after hours!! I ... Read More Google - May 24, 2024
Recently brought my vehicle in for multiple alignments this place is a failure. They will not honor your warranty or fixing your issues with your vehicle. Do not trust Johanna. She’s a A very dishonest person,. That will lie to your face. Do not trust her.
Sold my car here. The staff was professional and helpful. They worked with me and my business schedule. Highly recommend!
I just want to recognize Luca who assisted me last week while using your EV charger. He went above and beyond with a great attitude to help me. Way to go, Luca!
I want to express my profound gratitude to Rob for his assistance during a challenging time. My car sustained damage, which made it difficult to sell, especially since I was under the pressure of an imminent relocation. Facing a tight deadline to leave by the end of the week, I consulted Rob, who recommended and facilitated the auctioning of my car. Rob undoubtedly helped secure a favorable sale. Rob's approach was not only professional but also genuinely caring. His dedication to his client's best interests makes the experience stress-free. I highly recommend Rob to anyone looking to sell ... Read More Google - May 10, 2024
Dealership is a joke, and crooks. They had on their website "call for price" for a car that I was looking at so I called for price wrote it down it was about 10:00 a.m. so we went there at about 5:00 p.m.. told them that car, didn't say anything else, I was like I just want to see it, I just want to test drive it, that's it, took it for a test drive. great. Came back the sales guy was fine, one of the sales managers was like, how did you like the car? ... Read More Google - May 9, 2024
Man what a dealership! I was looking to move on from my Jeep and Rob and his team took care of everything, gave me a fair offer, and even picked the vehicle up at my house. If you are looking for a new car or looking to just trade yours in, i would highly recommend working with this dealership and Rob.
Although I did not purchase from this dealership, I can tell you I am extremely impressed and would purchase from them in the future if I decide to go with VW. I reached out to the sales team to build a lease deal virtually from out of state and they were extremely accommodating and eager to help. I cannot express more gratitude to Marisel and Jacob for such a fantastic sales experience.
If you value your Time and money well this place is a scam!! Low lives especially in service department! Johanna you want to keep Deleting my honest reviews ? This woman is a huge POS believe me when I tell you . When you Ask questions about your service and why won’t they take responsibility for warranty work they dodge the questions and won’t be honest . These people are scummy don’t do Business here
I highly recommend working with Rob Winslow at this dealership. He made selling my used vehicle seamless, accommodating, fair, and such a great experience. I will definitely be back to work with Rob when I'm in the market for another vehicle. Don't waste your time dealing with other dealerships, he works with you and exceeds your needs and expectations. Thanks for being awesome Rob!
Very rude in the phone and unwilling to discuss other than pressuring for an in dealership appointment. No thanks
False advertisement!! My sister missed work and paid almost $20 to go from holyoke to Northampton and about the same back, because she had recieved a wining ticket with the number matching the $5,000 option. She called happily and they gave her an appt for today, her understanding as well as mines was that the least she'll get is the amount that was on the wining number. But when she got there is like the wining number didn't matter and she had to try again, and ofcourse she won $5!?!?!??!?!?!?! 🤨 ofcourse she did! 😒 they asked her if she read the small ... Read More Google - Apr 26, 2024
Well done!
They engage in deceptive business practices. They sent a mail flyer implying that I won a sweepstakes and was entitled to $5,000 cash. I read the fine print and it seemed like everything was legitimate. I drove 20 minutes to the dealership and they proceeded to take all of my personal information down (as detailed as my employment information) and then showed me their trick and said I only "won" $5. Don't do business with people who make you feel like a sucker and don't respect you.
A huge thanks to Rob , Charley and Angel for the help getting me into my new VW Atlas ! I felt you all worked hard to make this process smooth and financially fitting for me - and quick ! Everyone was so kind and I felt you all went above & beyond to make this transaction work . Thank you all !
Sold my used car to Rob W, what an easy and positive experience! He met us (with almost no notice) in the parking lot so we didn’t have to unload two toddlers. The whole transaction from start to finish was about an hour and he was honest and straightforward. We walked away feeling respected and like we got a great price for our car. I would 100% recommend Northampton VW and Rob in particular to anyone looking you sell or buy a new car.
Service was outstanding! Sales department on the other hand was awful Maddy was completely unprofessional, and I felt harassed by her texts. I reached out multiple times to management and forwarded texts she had send me, was given the runaround. Disappointed in the way this was handled, left unresolved.
Bait and switch tactics at play at Northampton VW. I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sales Manager, promptly responded and quoted the same price I had seen on cars.com. I scheduled an appointment with Michael to come see and hopefully purchase said vehicle. On the day of the appointment, one week after the original inquiry, I received a call from Michael reconfirming my plans to attend the appointment, at which time I reconfirmed with him the price ... Read More DealerRater - Apr 6, 2024
Great selling experience. Rob was excellent, efficient and coordinated a smooth sale. I received a check same day!
This place just doesn't learn. I moved on from this dealership years ago, had a bad experiance as seen in a previous review. Not interested in doing business with them again.
Now, they won't stop calling me. First of all I'm registered on the do not call list the government maintains. Second, I asked to be removed from the list. Maybe bad reviews will stop them from calling.
Do not call me in regards to this review, I don't want to talk to you, I don't wish to modify my review. Retrain your people. Though ... Read More Google - Apr 3, 2024
Jason, Isaac & Angel were all great. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us.
I visited the Dealership last week with my Aunt and the Salesman Adam was extremely patient with all her questions. We will be back soon to make our final decision, thanks again.
When looking for a car you can only hope to get a salesman like Adam. Friendly, knowledgeable, and most importantly not pushy! Great interaction with him and the entire staff at Northampton VW!
Jason was very easy to deal with, highly recommend him to anyone looking for vehicle
I recently got a vehicle at Northampton Volkswagen and Adam was my sales representative, he did amazing, made my experience very easy going, loved his humor, and kindness. Would definitely recommend coming back for another vehicle.
They were communicative about the status of the software update and did provide us a car through a rental company. The reason it's not five stars is because we didn't get a loaner but instead a rental.
I got an amazing 2021 ford explorer from here and worked with Adam Desautels and helped us find the right car to fit our family, he was very helpful and very patient, i highly recommend Adam when you go here and look for a car
I had a good experience while I was in the building for my service, but I have not had great experience since leaving. I had a 9am appointment and didn't leave until almost noon (which was okay). When I got home a couple of hours later I noticed that one of my rims was badly scratched during the service appointment. I called right away to make someone aware of the damage to the vehicle and was asked to take pictures and email them in. I was told that it was Friday afternoon (March 1st) and the email and pictures ... Read More Google - Mar 26, 2024
I found my services at Northampton Volkswagen to be impeccable. Aimee was particularly helpful in giving me a detailed description and itemization of the work that was performed.
Jason and the Northampton VW team went above and beyond for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for me. The entire process was seamless and I can’t thank them enough!!
terrible experience buying a used car here. while the car is in good shape for the most part, we made the deal contingent on 4 new tires since they were basically bald on the outer and inner sides. I’m in CT an hour away and after setting it all up, they met me at the DMV. No surprise, car shows up with the old tires still on there. I took delivery and needed to drive back an hour today to get the tires installed. They take 2 and a half hours to mount and balance the tires, I drive it off ... Read More Google - Mar 23, 2024
We had a great experience at this dealership! We went into this knowing we needed a car quickly, and the team here got everything done and made the car buying process simple and stress-free. They accommodated the requests that we had and even drove the car to our local mechanic to do a once over before we signed any papers. Doing this without hesitation truly eased our mind throughout the whole process. My husband and I had the pleasure of working with Charlie, Rob, Bill and Angel. If you are looking for a new or pre-owned car, I highly recommend ... Read More Google - Mar 21, 2024
Because the service was on time and kept me inform.
Jason was great to work with in purchasing my new car and very educated on Volkswagens.
Rob Winslow was outstanding to deal with. He made the experience quick and easy and I left the dealership feeling like I got the deal I wanted. I recommend asking for Rob when looking to buy, sell or trade a vehicle. Thank you Rob!
Adam was incredibly helpful and easy to work when deciding to buy our new ID4. Super low pressure vibe at the dealership which put everyone at ease. He walked us through each step of the with good humor and patience and provided so much insight on the ins and outs of EV ownership
Thanks for the quick & convenient transaction Rob Winslow 👏
Jason was pleasent, cooperative with getting me a great car thank you all at Volkswagen Northampton
quick service, friendly people, good coffee
Jason was very patient in allowing me enough time to decide which Truck I wanted to go with. I would definitely work with him again!
Don't go to this dealership, terrible place.customer service is the worst I have ever seen. Had a 9 am appointment, sat in a empty showroom with out a single employee for over a half hour before I left
There's a legendary tire story regarding Nordstrom that illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'.
The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part ... Read More DealerRater - Feb 8, 2024
My experience was professional and considerate of my personal situation